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BuildOVE Inc
The terms and conditions (hereinafter – “Agreement”) govern your (hereinafter – “You” or “Client”) use of the app buildoveapp including all related subdomains (hereinafter – “App”) and building construction management software (hereinafter – “Software”) and its related services as specified in this Agreement (hereinafter – “Software Services”) that are made available by BuildOVE, registered under the laws of Sate of Delaware (hereinafter – “Service Provider”). This is a legally binding contract between You and Service Provider and has the same legal force as a signed written document.
Application | Software with its specific configuration depending on a chosen plan |
User(s) | Individual Application user and/or Client’s representative who is authorized by Client to submit Support Requests in Customer Support Portal and has a valid access to this portal |
Service Desk System | Internal electronic service and support system that enables Service Providers to electronically monitor Users’ Support Requests and communicate with Users with regard to their Support Requests (including commenting on requests, attaching files etc.) |
Customer Support Portal | Web based portal that is integrated with Service Desk System and allows Users to submit their Support Requests to the Service Desk System and communicate with Service Provider’s representative |
Support Request(s) | Any type of request (ticket) submitted via Customer Support Portal or sent via email info@buildove.com |
Bug(s) | Application functionality error, wrong calculation or any other not common behaviour of the Application |
Account | Depending on the particular situation it refers to Client’s access to Application or User’s access to Application. |
Standard Service Hours | Users’ support hours from 8:00 – 17:00 (West Central Africa) on weekdays (Monday through Friday), excluding national holidays in Nigeria |
1.2. By using the App and submitting a sign-up form available on the App or Site for subscription of the Client (hereinafter – “Sign-up Form”) and/or using the Software and/or Software Services, you declare your acceptance to comply with all of the terms and conditions set out in this Agreement. Any changes, additions or deletions by You to this Agreement will not be accepted and will not be a part of this Agreement. If you do not agree to this Agreement and do not wish to be bound by these terms and conditions, you must not use this App, either submit Sign-up Form, download, install or use the Software and/or Software Services.
1.3. Service Provider, in its sole discretion, may modify or change this Agreement, including the content of the App, Software and/or Software Services, at any time with or without a notice. You are obliged to read this document regularly, in order to make sure that Your use of the App, Software and/or Software Services complies with this Agreement. Such changes and modifications of this Agreement shall be effective once they are published on the Site and may be followed up here: www.buildove.com/terms-and-conditions. Your continued use of the App and/or Software and/or Software Services constitutes Your consent to be bound by the changed or modified Agreement.
1.4. Service Provider reserves the right to terminate account, i.e. the access and the use of the Software and/or Software Services (hereinafter – “Account”) and terminate or suspend the performance of the Agreement at any time without any notice, once the breach of this Agreement is noticed and/or the Service Provider considers Your actions and/or conduct harmful for Service Provider’s business and/or other users and/or any other party as well as if it is required by a court order or competent regulatory body.
1.5. You warrant and represent that you have full capacity and authority to enter into this Agreement between You and Service Provider, or on behalf of another individual or entity, including a company that You may represent. In case this Agreement is void due to Your lack of authority, or You have registered on behalf of a non-existent individual or entity, You are liable before the relevant laws and obligated to compensate Service Provider or any other party for any damages arising therefrom.
1.6. You warrant that all data provided for registration to use the Software and/or Software Services is accurate and up-to-date and if any provided data becomes out-dated or incorrect, will be immediately corrected by You.
2.1. Upon timely and regular payment of defined fees and subject to continuous compliance with this Agreement, Service Provider hereby grants a Client with a limited, non-exclusive permission to access and use the Software during the period as defined in Section 3 of this Agreement (hereinafter – “Term of the Agreement”).
2.2. Service Provider undertakes to use commercially reasonable efforts to provide Client with Software Services, including technical support and assistance via Customer Support Portal , through the Term of the Agreement and in accordance with the Client’s chosen service plan available on the App (hereinafter – “Service Plan”) and as described in Article 4.8. Service Provider may deliver the Software Services to Client with the assistance of its affiliates, partners, consultants and/or agents.
2.3. The App, Software, Software Services and/or any other related services are provided on “as is” and “as is available” basis.
3.1. This Agreement comes into force on the moment when Client starts using the App and/or subscribe to the Software Services or obtains Account or starts using the Software and/or Software Services (hereinafter – “Effective Date”) and will be valid for the period of its use or as specified in the Sign-up Form or as agreed in a separate agreement.
3.2. Client acknowledges that Software and/or Software Services and its content may only be used for its intended purpose and that Client has no right to have access to the Software and/or Software Services and any of its content after the Agreement is no longer valid.
3.3. Client may terminate this Agreement by providing Service Provider with a written fifteen (15) days’ prior notice. Client shall be charged for the amount of the fee for the month in which Software Services were terminated.
3.4. Service Provider may terminate this Agreement by providing Client with a written ninety (90) days’ prior notice.
3.5. Client reserves the right to terminate this Agreement immediately in case Client does not agree with modifications and/or changes of the Agreement made by Service Provider’s sole discretion.
3.6. Client understands and agrees that in case of termination of this Agreement, Client will receive no credit or refund for any payments made prior termination or exchange for any unused time on a subscription of Software and/or Software Services.
3.7. Termination of this Agreement (for any reason) will not relieve a Client from any obligation to pay fees or any other accrued amounts.
3.8. All sections which by their nature should survive the expiration or termination of this Agreement shall be effective in full force.
3.9. In case of termination of this Agreement, Client will retrieve all data or copies from Software prior to the termination date.
3.10. Upon termination of this Agreement, Client acknowledges and agrees that Service Provider will delete all Client’s data without the ability to be recovered.
4.1. When entering into this Agreement and subscribing for the Software and/or Software Services, Client agrees to all payable fees, rates and billing cycles.
4.2. Client will be charged a one-time fee for the use of Software and/or provided Software Services under Software Service Plan at time of completing the sign-up form
4.3. For other mutually agreed services (hereinafter – “Other Services”), Client will be charged upon mutual agreement.
4.4. All payments shall be made by electronic payment systems.
4.5. Client agrees and authorizes Service Provider to access its credit card and automatically charge for the use of Software and/or provided Software Services.
4.6. Service Provider will provide Enterprise Client with a billing statement each month for its settlement (hereinafter – “Invoice”). If Enterprise Client believes that there is an error on its Invoice, Enterprise Client is obliged to inform Service Provider about it within ten (10) days from the Invoice issue date. If Service Provider has identified a billing error, it will be corrected within ten (10) days. If Enterprise Client fails to inform Service Provider on any considered inaccuracy in its Invoice within the said time, Service Provider is released from all liability and claims of loss resulting from the error and won’t be required to correct the error or provide a refund.
4.7. In any circumstances, all amounts indicated in the Invoice have to be paid in full within seven (7) days of the Billing date.
4.8. Enterprise Client understands and agrees that if full amount for the use of Software and/or provided Software Services is not received by the Service Provider within seven (7) days of the Billing Date, a late payment of 0.02 % from the outstanding amount for each overdue day shall apply as well as the suspension or termination of the Agreement or the Account without possibility to restore its data may be applied.
4.9. The use of Software and Software Services are divided into the plans (“BASIC”, “BUILDOVE PRO”, and “ENTERPRISE” (hereinafter – “Service Plan (s)”) (where ENTERPRISE plan is a subject to additional/customized services as agreed in a separate agreement).
4.10. The prices stated for the Software Services in relation to chosen Service Plans excludes all applicable taxes and currency exchange settlements.
4.11. Service Provider reserves the right to revise the Service Plans and fee rates for the use of Software and/or Software Services from time to time or on individual request basis, and will provide Clients with ninety (90) days notice of such change. The only remedy by the Client, in case of disagreement on such changes, may be the termination of the Agreement without any claim for refund.
5.1. Client undertakes to comply with all laws and all regulations when using the App, Software and/or Software Services and warrants that the App, Software and/or Software Services will be used only for legal purposes. It includes, but not limits, all and any information such as texts, images, videos or any other material that Client uploads and/or enters into the Software.
5.2. When entering into this Agreement, Client becomes responsible for the proper performance of this Agreement and in case the access to the Software and/or Software Services by the Client is given to other party, Client remains liable and fully responsible for its obligations under this Agreement.
5.3. Client shall be solely responsible for the activities under its Account, including for maintaining the confidentiality of its username and password as well as for the consequences of the use or misuse of such username and password. Client is obliged to notify the Service Provider immediately for any breach of security or unauthorized use of the Account or of any other inappropriate or suspicious activity under the Account.
5.4. If Client terminates the subscription and does not require to restore its Account for more than ninety (90) days since the termination of its subscription, Service Provider reserves the right automatically without any notice to delete Account without possibility to restore its data.
6.1. Service Provider makes no warranty that the App, Software and/or Software Services will be available at all time, uninterrupted, error free, or free of viruses or other harmful components.
6.2. Client understands and acknowledges that (i) App, Software and Software Services has not been designed to meet its individual needs or requirements; (ii) App, Software and/or Software Services may from time to time be interrupted by technical errors or problems, and Service Provider is not liable for any disruption or loss Client may suffer as a result; and (iii) the use of the App, Software and/or Software Services is at the Client’s own risk.
6.3. Parties agree that Service Provider shall have no obligations: (i) if the incident cannot be reproduced by Service Provider, (ii) if the Software has been modified, repaired, changed or altered except by or at the direction of Service Provider, (iii) if the Software has not been installed, used or maintained in accordance with the instructions of use, (iv) the Software is used on hardware, software or other equipment that deviates from Service Provider’s recommendations, (v) Client does not promptly notifies the Service Provider of its need to Software Services, (vi) Client does not permit Service Provider timely access and/or to perform remote troubleshooting sessions on the affected server or component, as reasonably requested by Service Provider, (vii) fees for the Software Services are unpaid, and/or (viii) for information or data contained in, stored on or integrated, with the Software.
6.4. Client undertakes to be solely responsible for its data and content stored on the Software.
7.1. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL SERVICE PROVIDER OR ITS EMPLOYEES, AFFILIATES, CONTRACTORS, PARTNERS, AGENTS OR THEIR RESPECTIVE EMPLOYEES, AFFILIATES, CONTRACTORS, PARTNERS AND AGENTS HAVE ANY LIABILITY TO CLIENT FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR IN CONNECTION WITH CLIENT’S USE OF THE APP OR SOFTWARE, OR SOFTWARE SERVICES OR CLIENT’S INABILITY TO USE THE APP, SOFTWARE OR SOFTWARE SERVICES, OR ITS CONTENT, OR ANY OTHER SERVICES, OR ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, EFFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, LINE SYSTEM FAILURE, LOSS OF DATA, OR LOSS OF USE RELATED TO THE APP, SOFTWARE OR SOFTWARE SERVICES, OR ANY WEBSITE OPERATED BY ANY THIRD PARTY.
7.2. For clarity reasons, Parties agree that to the fullest extent permitted by applicable law, total liability of the Service Provider shall not exceed the total amount payable or paid to Service Provider under this Agreement during the six (6) months period immediately preceding the event giving rise to the claim.
8.1. Client agrees to indemnify, defend, and hold harmless Service Provider, its employees, its affiliates, contractors, partners, agents and their respective, employees, affiliates, contractors, partners and agents from and against any lawsuits and/or claims asserted by any third party arising out of or due to: (i) Client’s data; (ii) Client’s breach of this Agreement; (iii) Client’s use of the App, Software and/or Software Services in violation of third party rights, including any intellectual property rights, or any applicable laws, or (iv) Client’s misuse of the App, Software and/or Software Services.
9.1. For the purpose of clarity, intellectual property shall mean all present and future rights in relation to copyright, trademarks, designs, patents, semiconductor and circuit layout rights, trade, business, company and domain names, know-how, confidential and other proprietary rights, and any other rights whether registered or not and whether created before or after the date of this Agreement.
9.2. Client acknowledges that all intellectual property rights related to App, Software and Software Services belongs solely to Service Provider and they are reserved. Client acknowledges its understanding that when entering into this Agreement, Client acquires only the right to access and use the App, Software and/or Software Services, but in no case acquire any right, title, or interest in any of the Service Provider’s intellectual property.
9.3. Client is prohibited to modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, any of the content of the App, Software and/or Software Services.
10.1. Except with regard to payment obligations, either party shall be excused from delays in performing or from failing to perform its obligations under this Agreement to the extent the delays or failures result from causes beyond the reasonable control of the party, including, but not limited to: natural disaster, bad weather, act of sabotage, embargo, strike, the suspension or delay of transport services, means of communication, internet or supply of raw materials, energy or components, governmental restrictions, legal or statutory modifications, or a tooling accident that temporarily or definitively renders the performance of the Agreement impossible.
10.2. The party claiming exemption from liability shall immediately notify the other Party in writing about the existence of force majeure, but not later than within three (3) business days from the occurrence or discovery of the existence of force majeure and shall notify the anticipated time of performance of its obligations.
10.3. In the event such circumstances last longer than one (1) month, each of the parties has the right to terminate this Agreement. In this case, none of the Parties have right to claim for compensation for termination of this Agreement.
11.1. For the purpose of clarity, confidential information shall mean all non-public technical information and business information, programming, software code, software content, software, trade secrets, marketing strategies, documentation, data, financial information and any other information which in the circumstances of its disclosure could reasonably be viewed as confidential.
11.2. Each party to this Agreement agree to hold each other’s confidential information in strict confidence and not to make it available in any form to any third party or to use it for any purpose other than prior mutually agreed in written. The parties agree that in the event of use or disclosure by the other party for any purpose other than specifically provided in written mutual agreement, the non-disclosing party may terminate this Agreement without any prior notice.
11.3. The confidentiality obligations shall continue for a period of two (2) years after termination or expiration of the Agreement.
11.4. Each Party agrees to take all reasonable steps to ensure that confidential information is not disclosed or distributed by it or its employees, partners, contractors, affiliates or agents in violation of the terms of this Agreement or applicable law.
12.1. Service Provider understands and acknowledges the importance and sensitivity of personal data. Therefore, Service Provider collects the data which is only necessary to perform this Agreement, operate effectively and provide Client with the best services.
12.2. Service Provider undertakes to comply with the applicable data protection legislation and regulations when performing its obligations under this Agreement.
12.3. Service Provider undertakes to take all commercially reasonable and accessible measures to ensure that Client’s data is processed securely and to protect Client’s data from any illegal disclosure.
12.4. By entering into this Agreement, Client consent to Service Provider’s collection, use and disclosure of its provided data such as when creating an Account, making payments or contacting Service Provider for support.
12.5. Service Provider does not undertake to access and monitor Accounts, including the content stored on Software by the Clients, but may do it due to reasonable circumstances, such as to provide Client with technical support, protect other users’ rights, prevent from any other harmful and/or illegal activities.
13.1. Agreement and all rights and obligations arising from this Agreement shall be governed by the laws of the State of Delaware, without regard to its law provisions. Your use of the services may also be subject to other local, state, national or international laws.
13.2. Any controversy or dispute between the parties of this Agreement in connection with this Agreement shall be resolved by mutual agreement/negotiations. If the parties of this Agreement fail to reach the agreement, any dispute, controversy or requirements arising from the Agreement or related thereto, or any breach, termination or invalidity hereof unresolved by the parties’ mutual agreement, shall be resolved in compliance with the procedure prescribed by the laws of the State of Delaware.
14.1. Paragraph headings and numberings are for convenience and shall have no effect on interpretation.
14.2. The Client may not assign or otherwise transfer this Agreement or any rights or obligations hereunder. Any such transfer or assignment without prior mutual agreement shall be deemed void.
14.3. The non-compliance or contradiction of any provision of the Agreement to the laws of the State of Delaware or other legal acts shall not release the Parties from the performance of the obligations undertaken hereunder. In this case such a provision shall be replaced by a provision compliant with the requirements of the legal acts and adhering as closely as possible to the aim of the Agreement and other contractual provisions.
14.4. All other issues uncovered by this Agreement shall be governed by the legal acts of the State of Delaware.
Streamline all phases of construction projects, from planning to completion.
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7, Rasheed Alaba Williams Street, Lekki Phase 1, Lagos, Nigeria.
info@buildove.com
